At Sydney Sports Therapy we value your time and patronage. Our aim is to provide the best possible service to our clients which is why we enforce a strict cancellation policy for all our classes and appointments. This provides the clinic with an opportunity to offer these appointments to other clients from our waiting list. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.
We understand that life can get busy, however we cannot accept work or personal commitments as a valid reason for late cancellation or failure to attend. We require a minimum 24 hours’ notice if you wish to cancel your appointment or class, without any fees being charged or credit subtracted from your online account.
GROUP PHYSIO / REMEDIAL EXERCISE / PILATES CLASSES
< 24HRS notice = 50% of class fee
< 4hrs notice or failure to attend= 100% of class fee
PHYSIOTHERAPY / SPORTS THERAPY / MASSAGE APPOINTMENTS
< 8hrs notice or failure to attend= 50% of service fee and restriction on further bookings until cancellation fee is paid in full.